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- Can I have a free trial of The Key for Trust Leaders?
- How The Key can support me without membership?
- I would like a free trial for The Key for School Governors, but my school isn't registered
- I would like a free trial for The Key for School Leaders, but my school isn't registered
- I would like a free trial of The Key for School Governors
- I would like a free trial of The Key for School Leaders
- See all 8 articles
Invite or remove colleagues
- How do my colleagues register?
- How can I add users to our account?
- How can I remove users from our account?
- How do my central team and trustees register to use The Key?
- How do school leaders and governors in my trust register to use The Key?
- I've noticed someone who shouldn't have access to our membership
- See all 7 articles
Updating personal details
Updating school or trust details
Emails from The Key
Check your school or trust have membership
Purchasing a school membership
- I want membership for my school, how much does it cost?
- Do we get a discount for having more than one service?
- How can I add another service from The Key to our school's current membership?
- How much are multiple services for my school?
- How much is IdeaStream
- How much is the CPD Toolkit for my school?
- See all 16 articles
Purchasing a trust or group membership
- How is my trust’s data used?
- How can I renew our membership through a group?
- How can my school take out membership through a group?
- How much is the CPD Toolkit for my group of schools?
- How much is The Key for School Governors for my group of schools?
- How much is The Key for School Leaders for my group of schools?
- See all 10 articles
Renewing your membership
- Can you send the renewal reminders to myself?
- Does our membership get renewed automatically or do we need to get in touch?
- How can I renew our membership?
- How much are members at my school using the service?
- Our number of pupils on roll has dropped, does this affect our renewal price?
- Why am I receiving renewal reminders?
- See all 7 articles
Payments and invoicing
- How can I add a purchase order number to our invoice?
- How can I pay for our membership by Direct Debit?
- How can I pay for our membership using a credit or debit card?
- How can I pay our invoice?
- I have a query about the invoice for our membership
- I would like a copy of our invoice to be sent
- See all 12 articles
INTERNAL - To sort
The Key for School Leaders
The Key for School Governors
- How does this fit with the GovernorHub/ Modern governor partnership?
- Can we put all of your gov services into the gov support package we offer schools?
- What will this do to the services schools usually buy from us?
- Where will you be headquartered?
- We have federated boards, how will you price both services?
- Does GovernorHub support Trusts?
- See all 18 articles
The Key for Trust Leaders
Safeguarding Training Centre
- I'm a DSL - How do I use the Safeguarding Training Centre?
- Can I use E-Safety factsheets on my school website?
- How do I access the Safeguarding Training Centre checklist feature?
- How do I get access to the features for trusts in Safeguarding Training Centre?
- How do I invite staff to complete safeguarding training?
- How do I log into Safeguarding Training Centre?
- See all 13 articles
- How can I export my data from Compliance Tracker?
- You said you’d had feedback from your members about Compliance Tracker not being right for them, can you share a bit more detail on that please?
- I have some feedback/recommendation for Compliance Tracker, can I still share this with you?
- Why have you decided to remove Compliance Tracker?
- Can I still get support with compliance for my school in any way from The Key?
- Can I still use Compliance Tracker for the time being?
- See all 32 articles
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