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- I would like a free trial of Key Leaders
- How The Key can support me without membership?
- I would like a free trial for GovernorHub Knowledge, but my school isn't registered
- I would like a free trial for the Key Leaders, but my school isn't registered
- I would like a free trial of GovernorHub Knowledge
- My school is not in England, can I sign up for membership?
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Managing your membership
My trust membership
Invite or remove colleagues
- How can I add users to our account?
- Can I be the administrator for my schools account?
- How can I remove users from our account?
- How do I invite colleagues to Key CPD events?
- How do I invite staff to the Key Safeguarding?
- How do my central team and trustees register to use The Key?
- See all 12 articles
Updating personal details
Updating school or trust details
- How can I see who is registered at my school?
- My school has joined a multi-academy trust. Does this affect my membership?
- My school has recently converted to academy status. What do we need to do?
- My school is closing. What do we need to do?
- Our School email handle has changed. Can I update them?
- Our Trust email needs to be updated.
Emails from The Key
Purchasing or renewing membership
Pricing for my school.
Check your school or trust have membership
Purchasing a school membership
- After I purchase membership, how soon can I access it?
- Do you have an online store?
- How can I add another service from The Key to our school's current membership?
- I want membership for my school, how much does it cost?
- What is Key Safeguarding and how do I buy it?
- Why should I buy GovernorHub Knowledge?
- See all 9 articles
Purchasing a trust or group membership
- How can I renew our membership through a group?
- How can my school take out membership through a group?
- How much is GovernorHub Knowledge for my group of schools?
- How much is Key Safeguarding for my group of schools?
- How much is the Key CPD for my group of schools?
- How much is the Key Leaders for my group of schools?
- See all 7 articles
Renewing your membership
- Can you send the renewal reminders to myself?
- Does our membership get renewed automatically or do we need to get in touch?
- How can I renew our membership?
- How much are members at my school using the service?
- Our number of pupils on roll has dropped, does this affect our renewal price?
- Our number of pupils on roll has dropped, does this affect our renewal price?
- See all 8 articles
Payments and invoicing
- How can I add a purchase order number to our invoice?
- How can I pay for our membership by Direct Debit?
- How can I pay for our membership using a credit or debit card?
- How can I pay our invoice?
- How can I update my billing information?
- I have a query about the invoice for our membership
- See all 13 articles
Individual memberships
Getting Started
Setting up my school.
How to use The Key Products.
Updating my account.
Using our services
The Key Leaders
The Key Governance
The Key CPD
The Key Safeguarding
- Can I use E-Safety factsheets on my school website?
- How do I access the Key Safeguarding checklist feature?
- How do I get access to the features for trusts in the Key Safeguarding?
- How do I invite staff to complete safeguarding training?
- How do I use the Safeguarding checklist feature?
- How do I view my staff's results?
- See all 12 articles
The Key for Trust Leaders
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