If you need to verify your email address on The Key, a message with further instructions will appear in your account section across the screen when you log in to the website.
Please use this link here to clear the message Clear Cookies. Once you have done this please log out and then back in. This will often resolve the issue
If you're still having trouble, please let us know using this short form and we'll be in touch.
If you would like to talk to us directly, please select the 'Chat' or 'Support' button at the bottom of the page. We're available Monday to Friday from 8.30am to 5pm (excluding bank holidays).