Managing Your School’s Account Roles

To manage your school’s account, you need to have nominated at least one user as an Organisation Administrator.

• Organisation Administrators can:

  • Add and remove users

  • Upgrade existing users to Organisation Administrators and Training Administrators

• Training Administrators can:

  • Manage and view eLearning courses across Key Safeguarding and Key CPD (if your school has a membership for these services)

  • We recommend your Headteacher, DSL, and any other DSLs are appointed as Training Admins

How to check your administrator role

1. Log in to the website

2. In the top right corner, click the down arrow next to your name and select Manage Users

3. You’ll see a list of staff at your school

4. Use the filter tool to check who has admin roles:

   • Under Account permissions, filter for Organisation Admins or Training Admins

   • You can also filter by job category or search by name to find a specific person

5. To update someone’s role:

   • Find the staff member in the list

   • Click the pencil icon next to their name

   • Select Edit admin account and assign the appropriate permissions

If you can’t access the page

• If you see the message: “Oops, it looks like you don’t have access to this page yet”
  → This usually means you haven’t verified your email. Please verify your email before trying again.

• If you see the message: “This page can only be viewed by Organisation Admins or Training Admins”
  → You are not currently an admin. Click the Request admin permissions button:

  • If your school already has admins, the request will go to them

  • If no admins are in place, the request will be sent to The Key for approval after security checks

If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)