If you notice that someone is registered under your membership who shouldn't be, it may be because they entered their school's details incorrectly when registering with The Key. Alternatively, you may find that a user is still listed under your school's membership after they have left your school.
To find out how to remove a user from your membership, see this FAQ.
If you need any help you can talk directly to one of our member support team via live chat (the red button at the bottom-right corner of this page). Our working hours are 8am-6pm, Monday to Friday.