Refunds are processed on a bi-weekly basis.

In order to receive your refund, we will need the following details:

Payee Name - 

Account Number - 

Sort Code - 


Please email these details across to


Refunds do need to be approved by our finance or membership team and need to meet our terms and conditions.


If you would like to talk to us directly, please select the 'Chat' or 'Support' button at the bottom of the page. We're available Monday to Friday from 8.30am to 5pm (excluding bank holidays).

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