Helpful tips to get back into your account.

If you are having issues logging into your account here are some helpful tips that might get you back in quickly.


The first step is clearing the cookies of your Key webpage. You can do this by clicking this link;

Clear Cookies


The Key is also fully optimised using Google Chrome and we have been having some accessing issues with other web-browsers.
We recommend you update your browsers or try using Google Chrome if you are having accessing issues. 


Try a password reset . If it says it still is incorrect, please note that our emails and passwords are case sensitive. Your email must be in lowercase. Example - would need to be


If you are still having any issues logging in please contact on


If you would like to talk to us directly, please select the 'Chat' or 'Support' button at the bottom of the page. We're available Monday to Friday from 8.30am to 5pm (excluding bank holidays).

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