Getting your school up and running is quick and easy. Follow the steps below, or watch the short tutorial video at the bottom of this page.
Managing your school account
After your account is activated, you can invite or remove colleagues, add admins, and view which services your school has access to.
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In the top right corner, click the down arrow next to your name
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Select Manage your account
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This will bring you to the My Details page
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If you are currently set up as an admin, you will see a Review Account Setup button
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Clicking this will take you through the full onboarding process for your school
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Or you can;
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Go to the Manage Users section
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You’ll see options to invite staff, remove staff, or manage permissions
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If you can’t access the page
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If you see the message: “Oops, it looks like you don’t have access to this page yet”
→ This usually means you haven’t verified your email. Please verify your email before trying again. -
If you see the message: “This page can only be viewed by Organisation Admins or Training Admins”
→ You are not currently an admin. Click the Request admin permissions button:-
If your school already has admins, the request will go to them
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If no admins are in place, the request will be sent to The Key for approval after security checks
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Welcome email
Once your school has purchased membership, you’ll receive a welcome email (it may look slightly different depending on the type of membership).
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Look for the button that says Complete your account set up or Activate your new permisions.
If you haven’t received your welcome email, would like us to resend it, or have any questions, please let us know using this enquiry form.
To set up your GovernorHub account, please see this article: GovernorHub, how to get started.
(Note: if you only require individual access for yourself and do not wish to be the administrator for your school’s account, please visit this page instead.)
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)