Troubleshooting
These articles will help with common issues accessing and using the Key
By Gareth and 1 other2 authors16 articles
- Helpful tips to get back into your account
- How do I reset my password?
- How do I verify my email address?
- I can't login/I can't remember my login details
- Do The Key’s services work on all browsers?
- I'm having problems accessing eLearning courses
- I'm having problems accessing KeyGPT
- What to do if you're not receiving emails from The Key?
- Your website isn't displaying correctly in my browser. What can I do?
- I found a broken link. How do I tell you?
- Why am I not receiving email notifications for training bookings or cancellations?
- Can I use Single Sign-On (SSO)?
- Personal/incorrect email addresses
- Why haven't my staff received email notifications about their assignments?
- I have created assignments - why is my dashboard empty?
- Why are some assignments showing as "deactivated"?