Get back into your account
Try these quick steps to fix your login and get back in immediately:
1. Clear your cookies and check your browser
Click here to Clear Cookies
Switch to Google Chrome or update your current browser. The Key is fully optimized for Chrome.
2. Reset your password and check case sensitivity
Request a password reset .
Make sure your email address is entirely in lowercase. Emails and passwords are case-sensitive.
Example: Use
[email protected], not[email protected].
3. Confirm your exact account details
Open the password reset email we sent you.
Look at the To field to see the exact email format registered to your account.
Paste that exact address into the Username field.
Still stuck?
Email us at [email protected] and we’ll get you sorted.
Want to talk to us directly? Select the chat button (speech bubble icon) in the bottom right hand corner of the page. We're available Monday to Friday, 8:30am–5pm (excluding bank holidays).