Skip to main content

How do I verify my email address?

Written by Gareth Edwards

If you need to verify your email address on The Key, a message with further instructions will appear in your account section across the screen when you log in to the website.

Please use this link here to clear the message Clear Cookies. Once you have done this please log out and then back in. This will often resolve the issue

If you're still having trouble, please let us know using this short form and we'll be in touch.

Want to talk to us directly? Select the chat button (speech bubble icon) in the bottom right hand corner of the page. We're available Monday to Friday, 8:30am–5pm (excluding bank holidays).

Did this answer your question?