Only the individual themselves can verify their account
If you/they need to verify an account on The Key, a message with further instructions will appear in the your account section across the screen when they log in to the website.
Please use this link here to clear the message Clear Cookies. Once they have done this please log out and then back in. This will often resolve the issue
If you/they are still having trouble, please let us know using this short form and we'll be in touch.
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)