If you are having issues logging into your account here are some helpful tips that might get you back in quickly.
The first step is clearing the cookies of your Key webpage. You can do this by clicking this link: Clear Cookies
The Key is also fully optimised using Google Chrome and we have been having some accessing issues with other web-browsers.
We recommend you update your browsers or try using Google Chrome if you are having accessing issues.
Try a password reset . If it says it still is incorrect, please note that our emails and passwords are case sensitive. Your email must be in lowercase. Example - [email protected] would need to be [email protected].
How to double check how your email is setup with us.
Opening the password reset email sent from us.
Looking at the “To” field, which shows the exact email format used on their account
Please paste this in to the Username Field
Example:
(see image below)
If you are still having any issues logging in please contact on [email protected]
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)