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Where can I get help?

The best routes to get help and support with your trust membership

Written by Jane Lowe

Our helpcentre contains articles that cover the most common questions that members ask and you can search our helpcentre for common questions using the search option shown below:


You can also message our team using our contact form or email [email protected]


Our Live chat button is at the bottom right of every page

You can use this to message our support team who are available 8:30am to 5pm Monday to Friday. Outside of these hours we have an AI assistant who can also help with common questions and also leave a message for our team if needed who will get back to you during office hours.


You can also phone us on 0800 061 4500


If you have questions about your account or need further training, please contact your allocated success manager. If you do not know who your success manager is please contact us using any of the methods above and we can get your success manager to contact you directly.

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