Before you start
Often when trust's purchase the Key, there are some legacy users already registered at schools from existing subscriptions. The first thing to do is to make sure that staff who no longer work at your trust are removed and that those on there are associated with the right organisation.
Good to know: Removing users does not delete their historic training records and these would still surface in your reporting.
The best way to remove users is to go to the Manage users list where you can filter by school and remove any redundant users using the remove button.
If you see a user registered multiple times with different email addresses please follow this guidance here
Bulk Upload
Once you are happy that any redundant users have been removed you are ready to do bulk upload. There are two options for doing this.
A Group admin can complete a bulk upload of staff lists using a CSV file. This short video below shows you how to do this.
A Group admin can prompt an individual school admin to review the users at their school and bulk upload the staff list for their school. They can do this by going to Manage Schools and selecting the Prompt school to review button. This will send an email to the organisational admins at the school with a link to review their users
It is good practice to periodically prompt admins to review their staff lists on the Key, especially ahead of a new academic year.
Adding an individual user
Throughout the year you may need to add individual users to the Key. As a group admin at a trust or organisational admin at a school you can do this by going to Manage users and then clicking the pink Add users button
A box will appear and you need to select Add an individual user
You can then add the email address of the person you would like to add (you can add more than one user this way by separating with line, space or comma) and then selecting from the drop down the organisation you want to add them to in your trust.
What happens once users have been added to the Key?
When users are added to the Key either by bulk upload or individually, they receive an email asking them to confirm their account and set up their login. If there are any issues at all with registering they should contact our support team [email protected]