We recommend removing duplicate accounts from your organisation and keeping only the user's primary work email address. This simplifies reporting and ensures future training assignments go to the correct account.
Training records cannot be transferred between email addresses, but all of the training completed in your organisation will remain visible in Reports, even if the user account associated with that training has been removed. Removing a user from your organisation will not delete their training history.
What happens to training when I remove a user?
Completed training records will remain safely in your Reports, so you won't lose that history.
Any incomplete assignments will be removed automatically, as the user will no longer have access to complete them.
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