To approve users you need to be an Organisation Admin.
(If you do not know/have this role please check out this article here)
This process also allows you to accept requests for colleagues to be upgraded to Organisation and Training Admin roles as well.
Go to the website here
Go to the top right hand corner and click on the down arrow next to your name
Click on 'Manage your account'
Click on 'Manage users'
Here you will see any requests that have come in to your account:
Select 'Review new users' to accept any new users on to your account
Select 'review permission requests'
You will then be asked to Approve or Decline each request.
Want to talk to us directly? Select the chat button (speech bubble icon) at the bottom of the page. We're available Monday to Friday, 8:30am–5pm (excluding bank holidays).