How Key memberships work

Key memberships are linked to the school or organisation, not to an individual person.

This means access is based on what membership your school has purchased, and which school role you are viewing in your account.

The membership sits under the school, trust, or organisation account.

It does not sit under an individual email address.

So if a member of staff leaves, the membership stays with the school. Another member of staff can then be given access through their own account and role.

Each person has their own account, registered under their own email address.

That account is then linked to a school or organisation through a role.

Your access depends on:

For example, if your school has a Leaders membership, users linked to that school can access Leaders content.

If your school has Whole School membership, users linked to that school can access the products included in that membership.

If your email address is linked to more than one school, your access can be different depending on which organisation you are switched into.

For example:

When you are viewing School A, you will only see the access included in Leaders.

When you are viewing School B, you will see the access included in Whole School.

This is because membership is based on the school, not the person.

Memberships are purchased by the school, trust, or organisation.

This is usually done by a school leader, business manager, admin, or another colleague responsible for subscriptions.

Depending on the enquiry, schools may:

School or organisation → users → roles → permissions

The membership belongs to the school or organisation. Individual people are added as users. Each user is linked through a role, and that role may include different permissions, such as being able to manage staff, view certain areas, or carry out admin tasks.