How roles work on The Key Support

Each person has their own account, registered under their own email address (school email highly recommended).

Your email address can be linked to more than one school or membership. It does this through roles.

What is a role?

A role is how your account is connected to a school, trust, or organisation.

This means one email address can be linked to multiple schools at the same time, with a separate role for each one.

For example, if you are an Executive Headteacher working across more than one school, you might have:

What you can access depends on:

So, access is based on the school’s membership, not the individual person.

If:

Then:

when you are using your School A role, you can access Leaders content only
when you are using your School B role, you can access Whole School content, including Safeguarding, CPD, Governance, and Leaders

So even though you are the same person using the same email address, your access can change depending on which role you are currently viewing.

If you do not yet have a role linked to a school, we will ask you to:

This is because every account must be linked to at least one school or organisation.

If you need to link your account to another school or organisation:

To update your job role on your account, please follow the steps below:

Click on your name in the top-right corner of the page.
Select Manage your account from the dropdown menu.
Scroll down the page until you see your school name, Job Title, and Job Category.
Update your Job Title and/or Job Category as required.
Save your changes.

If you experience any issues updating your details, please contact our support team for assistance.

If your account is linked to more than one organisation, you can switch between them at any time:

Click on your name in the top-right corner of the page.
A dropdown menu will appear showing the organisation you are currently viewing, along with any other organisations you are linked to.
Click on the organisation you want to switch to.