How roles work on The Key Support

Each person has their own account, registered under their own email address (school email highly recommended).

Your email address can be linked to more than one school or membership. It does this through roles.

What is a role?

A role is how your account is connected to a school, trust, or organisation.

This means one email address can be linked to multiple schools at the same time, with a separate role for each one.

For example, if you are an Executive Headteacher working across more than one school, you might have:

What you can access depends on:

So, access is based on the school’s membership, not the individual person.

If:

Then:

when you are using your School A role, you can access Leaders content only
when you are using your School B role, you can access Whole School content, including Safeguarding, CPD, Governance, and Leaders

So even though you are the same person using the same email address, your access can change depending on which role you are currently viewing.

If you do not yet have a role linked to a school, we will ask you to:

This is because every account must be linked to at least one school or organisation.

If you need to link your account to another school or organisation:

To switch between your roles:

You can then select the school or organisation you want to view.