If you are experiencing issues with accessing our eLearning, problems of this nature can be common and are often down to firewalls, content blockers (our courses cover sensitive topics) and/or security settings you have on site.
To solve the problem, we would suggest contacting your IT team and ask them to:
app.cloud.scorm.com – allow HTTPS (port 443)
*.cloudfront.net – allow HTTPS (port 443)
@thekeysupport.com email domain > we use a few different aliases to trigger our emails from, so it might be best to whitelist thekeysupport.com as a whole for incoming email.
Want to talk to us directly? Select the chat button (speech bubble icon) in the bottom right hand corner of the page. We're available Monday to Friday, 8:30am–5pm (excluding bank holidays).