If you are experiencing issues with accessing KeyGPT, problems of this nature can be common and are often down to firewalls, content blockers (our courses cover sensitive topics) and/or security settings you have on site.
Specific error symptoms include the "Oops! Refresh the page" error or the "Your chat" section not displaying.
To solve the problem, we would suggest contacting your IT team and ask them to:
Before contacting your IT team, you can try the following steps to resolve the issue yourself:
Run a ping command against ai.thekeysupport.com
Try adding the IP returned to the firewall
Try whitelisting our egress IP 34.105.193.87
Ensure that any organization-wide filtering tools are configured to allow KeyGPT traffic.
If the issue persists, try accessing KeyGPT from a different network to determine if the problem is network-related.
Want to talk to us directly? Select the chat button (speech bubble icon) in the bottom right hand corner of the page. We're available Monday to Friday, 8:30am–5pm (excluding bank holidays).