If you are experiencing issues with accessing KeyGPT, problems of this nature can be common and are often down to firewalls, content blockers (our courses cover sensitive topics) and/or security settings you have on site.
Specific error symptoms include the "Oops! Refresh the page" error or the "Your chat" section not displaying. Additionally, you may encounter an issue where you are prompted to start a free trial despite having a KeyGPT account.
To solve the problem, we would suggest trying the steps below first. If the issue persists, contact your IT team and ask them to:
Before contacting your IT team, you can try the following steps to resolve the issue yourself:
Run a ping command against ai.thekeysupport.com
Try adding the IP returned to the firewall
Try whitelisting our egress IP 34.105.193.87
Ensure that any organisation-wide filtering tools are configured to allow KeyGPT traffic.
If the issue persists, try accessing KeyGPT from a different network to determine if the problem is network-related. If you are being prompted to start a free trial despite having a KeyGPT account, these steps may help resolve the issue.
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)