Do staff receive email reminders?

Yes. The system will automatically send reminder emails if staff haven’t completed their assigned training.

Here’s how it works:

1. Before the due date
   
    
   • Reminders start 4 weeks before the due date.
     
      
   • Staff receive 1 email per week.
     
      
   • Each email includes all upcoming/assigned courses — so if they have 4 courses due, they get one email with 4 courses, not 4 separate emails.
     
      
2. After the due date (overdue)
   
    
   • If the training is still not completed, staff will receive two more reminder emails:
     
      
     • 1 week after the due date
       
        
     • 2 weeks after the due date
       
        
   • After these two overdue emails, the reminders stop.
     
      
3. For admins
   
    

As a Training Admin, you can filter by overdue training on your training dashboard to see who hasn’t completed their courses.

If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)