Each individual has to update their own account. They can do that on this link.
Where you see your current email address please click on 'Change' on the right hand side and enter your new email address.
Once you have done this, an email will be send to the new address for you to verify your account.
If you are having any issues please contact your Success Manager or give us an email on enquiries@thekeysupport.com.
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)