Why am I not receiving email notifications for training bookings or cancellations?
If you are not receiving email notifications for training bookings or cancellations, there are two primary areas to investigate: email delivery issues and the configuration of the 'main contact' email for notifications.
Troubleshooting Email Delivery Issues
Verify Email Delivery: Confirm that the notification emails are being sent to your email address. If delivery is confirmed but the emails are not visible in your inbox, they may be filtered or quarantined by your email system.
Check Spam or Quarantine Folders: Look for the emails in your spam or quarantine folders. If found, mark them as safe or move them to your inbox.
Allowlist the Sender: Contact your IT team to allowlist the sender of the notification emails. This ensures that future emails are not blocked or filtered.
Avoid Email Confusion: Ensure that you and any co-presenters use different email addresses to prevent confusion about who receives the notifications.
Understanding the 'Main Contact' Email System
In GovernorHub, training notifications are sent to a single designated 'main contact' email for the service. If another presenter or admin is set as the main contact, they will receive the notifications instead of you.
Steps to Update the Main Contact Email
Identify the Current Main Contact: Determine who is currently set as the main contact for the service.
Request an Update: Ask an admin with the appropriate permissions to update the main contact email to your address or a shared inbox.
Confirm the Change: Once the main contact email is updated, all future notifications will be sent to the new address.
Note: Only one main contact email can be set at a time. By following these steps, you can resolve issues related to missing email notifications for training bookings or cancellations.