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- I would like a free trial for The Key for School Governors, but my school isn't registered
- I would like a free trial for The Key for School Leaders, but my school isn't registered
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- How can I see who is registered at my school?
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Purchasing a school membership
- Why should I buy The Key for School Governors?
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- Do we get a discount for having more than one service?
- Do you have an online store?
- How can I add another service from The Key to our school's current membership?
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Purchasing a trust or group membership
- How can I renew our membership through a group?
- How can my school take out membership through a group?
- How much is the CPD Toolkit for my group of schools?
- How much is The Key for School Governors for my group of schools?
- How much is The Key for School Leaders for my group of schools?
- How much is The Key for Trust Leaders for my Trust?
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Renewing your membership
- Can you send the renewal reminders to myself?
- Does our membership get renewed automatically or do we need to get in touch?
- How can I renew our membership?
- How much are members at my school using the service?
- How much is renewal for IdeaStream?
- How much is renewal for The CPD Toolkit?
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Payments and invoicing
- How can I pay our invoice?
- How can I add a purchase order number to our invoice?
- How can I pay for our membership by Direct Debit?
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- How can I update my billing information?
- I have a query about the invoice for our membership
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The Key for School Leaders
- How do I use The Key for School Leaders?
- What is The Key for School Leaders?
- How do I ask a question on school leadership or governance?
- Can I use The Key's Policies on my school website?
- Coronavirus: What you need to know
- DfE Devices Announcement - Who do I contact to order devices?
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The Key for School Governors
- Who is GovernorHub & what do they do?
- How does this fit with the GovernorHub/ Modern governor partnership?
- Can we put all of your gov services into the gov support package we offer schools?
- What will this do to the services schools usually buy from us?
- Where will you be headquartered?
- We have federated boards, how will you price both services?
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The Key for Trust Leaders
Safeguarding Training Centre
- I'm a DSL - How do I use the Safeguarding Training Centre?
- Is The Key’s safeguarding training compliant?
- What is The Safeguarding Training Centre?
- Can I use E-Safety factsheets on my school website?
- How do I access the Safeguarding Training Centre checklist feature?
- How do I get access to the features for trusts in Safeguarding Training Centre?
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- Can I still use Compliance Tracker?
- How can I export my data from Compliance Tracker?
- You said you’d had feedback from your members about Compliance Tracker not being right for them, can you share a bit more detail on that please?
- Why have you decided to remove Compliance Tracker?
- Can I still get support with compliance for my school in any way from The Key?
- With Compliance Tracker being removed, where will my data go?
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