Accessing our services
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Free trials
- I would like a free trial of Key Leaders
- How The Key can support me without membership?
- I would like a free trial for the Key Leaders, but my school isn't registered
- I would like a free trial of The Key for School Governors
- My school is not in England, can I sign up for membership?
- What's included in a free trial of The Key for School Governors?
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Managing your membership
My trust membership
Invite or remove colleagues
- How can I add users to our account?
- Can I be the administrator for my schools account?
- How can I remove users from our account?
- How do I invite colleagues to CPD IdeaStream events?
- How do I invite staff to the Key Safeguarding?
- How do my central team and trustees register to use The Key?
- See all 10 articles
Updating personal details
Updating school or trust details
- How can I see who is registered at my school?
- My school has joined a multi-academy trust. Does this affect my membership?
- My school has recently converted to academy status. What do we need to do?
- My school is closing. What do we need to do?
- Our School email handle has changed. Can I update them?
- Our Trust email needs to be updated.
Emails from The Key
Purchasing or renewing membership
Pricing for my school.
Check your school or trust have membership
Purchasing a school membership
- Do you have an online store?
- How can I add another service from The Key to our school's current membership?
- I want membership for my school, how much does it cost?
- I'm a school in Wales. Can I purchase Key Leaders?
- What is Key Safeguarding and how do I buy it?
- Why should I buy IdeaStream?
- See all 10 articles
Purchasing a trust or group membership
- How can I renew our membership through a group?
- How can my school take out membership through a group?
- How much is Key Safeguarding for my group of schools?
- How much is the Key CPD for my group of schools?
- How much is The Key for School Governors for my group of schools?
- How much is the Key Leaders for my group of schools?
- See all 7 articles
Renewing your membership
- Can you send the renewal reminders to myself?
- How can I renew our membership?
- How much are members at my school using the service?
- How much is renewal for The Key for School Governors? - 2022/23
- Our number of pupils on roll has dropped, does this affect our renewal price?
- Our number of pupils on roll has dropped, does this affect our renewal price?
- See all 9 articles
Payments and invoicing
- How can I add a purchase order number to our invoice?
- How can I pay for our membership by Direct Debit?
- How can I pay for our membership using a credit or debit card?
- How can I pay our invoice?
- How can I update my billing information?
- I have a query about the invoice for our membership
- See all 14 articles
Individual memberships
Using our services
The Key Leaders
The Key Governance
The Key Safeguarding
- Can I use E-Safety factsheets on my school website?
- How do I access the Key Safeguarding checklist feature?
- How do I get access to the features for trusts in the Key Safeguarding?
- How do I invite staff to complete safeguarding training?
- How do I use the Safeguarding checklist feature?
- How do I view my staff's results?
- See all 14 articles
Compliance Tracker
- You said you’d had feedback from your members about Compliance Tracker not being right for them, can you share a bit more detail on that please?
- Why have you decided to remove Compliance Tracker?
- Can I still use Compliance Tracker?
- How do my trust central team colleagues and I get started?
- As a MAT leader why can't I log into a school and change the data sharing permissions?
- Your website isn’t displaying correctly in my browser. What can I do?
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