I can’t view the on-demand videos

You need to be logged in to view our videos. If you’re logged in, and still having trouble accessing our videos, it may be due to your school’s firewall settings. Our on-demand video library is hosted via Vimeo, which can sometimes be blocked by certain school firewalls. Your IT team should be able to resolve the issue for you. Vimeo provides instructions on how to allow access to its videos which you can provide to your IT team : https://vimeo.zendesk.com/hc/en-us/articles/360040960091-Recommended-network-configuration-for-streaming 

Add in Vimeo CAPTCHA detail

Of course, if you are still experiencing problems - please get in touch with our member support team : 0800 061 4500


If you would like to talk to us directly, please select the 'Chat' or 'Support' button at the bottom of the page. We're available Monday to Friday from 8.30am to 5pm (excluding bank holidays).

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