We're late paying for our membership. What should we do?

Payments should be made within 14 days of receiving your invoice. Late payment can mean that your access to our services is restricted.

If you're currently processing your school's payment, please let us know using this short form and tell us when we can expect payment. We'll get back to you and see what we can do to help.

Alternatively, you can talk directly to one of our member support team via live chat (the red button at the bottom-right corner of this page). Our working hours are 8am-6pm, Monday to Friday.

Details of your membership start dates and duration can be found in your invoice.

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