Yes, your membership will be renewed automatically. However, we will send out a renewal reminder 6 to 8 weeks before your school's membership is due for renewal.

Our renewal email is initially sent to the Headteacher and School Business Manager, who are registered with us at your school. If you ever want to update your main contact, feel free to let us know!

After a week, if we haven't heard back, the reminder gets sent out to all remaining staff who are registered under the school's membership.

If we do not hear back after a few weeks, an invoice will then be sent to the school to ensure that you can continue to use The Key.

If you have just received your auto-renewed invoice and wish to cancel, please contact us at . You have 30 days to do this.

If you would like to talk to us directly, please select the 'Chat' or 'Support' button at the bottom of the page. We're available Monday to Friday from 8.30am to 5pm (excluding bank holidays).

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