Getting your school up and running is quick and easy.
Click on this link- Managing your schools Account and follow the video or step by step guides below
Step by step guide:
Managing your school account
After your account is activated, you can invite or remove colleagues, add admins, and view which services your school has access to. It is recommended to set up at least two Organisation Administrators and, if applicable, Training Administrators. This ensures continuity and resilience in managing your school’s account and training resources. Once your account setup is complete, you and your team will have access to a variety of resources, including:
Organisation admins are responsible for receiving and acting on the account setup link, ensuring the setup is completed promptly to enable access for the entire team, and managing admin changes if necessary.
Key Leaders: A library of templates, checklists, and model policies designed for school leaders.
Safeguarding: eLearning modules and resources to ensure compliance and safety.
CPD (Continuing Professional Development): Leadership courses and statutory eLearning opportunities.
GovernorHub: Tools and resources tailored for governance needs.
KeyGPT: A generative AI assistant that provides personalized responses to help you take action faster.
In the top right corner, click the down arrow next to your name
Select Manage your account
This will bring you to the My Details page
If you are currently set up as an admin, you will see a Review Account Setup button
Clicking this will take you through the full onboarding process for your school
Or you can;
Go to the Manage Users section
You’ll see options to invite staff, remove staff, or manage permissions
If you can’t access the page
If you see the message: “Oops, it looks like you don’t have access to this page yet”
→ This usually means you haven’t verified your email. Please verify your email before trying again.If you see the message: “This page can only be viewed by Organisation Admins or Training Admins”
→ You are not currently an admin. Click the Request admin permissions button:If your school already has admins, the request will go to them
If no admins are in place, the request will be sent to The Key for approval after security checks
If the current Organisation admin has left or is unavailable, follow your organisation’s internal process to designate a new admin. Once designated, the new admin can complete the setup process.
Welcome email
Once your school has purchased membership, you’ll receive a welcome email (it may look slightly different depending on the type of membership).
Organisation admins will receive an account setup link to begin the process.
Look for the button that says Complete your account set up or Activate your new permissions.
If you haven’t received your welcome email, would like us to resend it, or have any questions, please let us know using this enquiry form. Additionally, a copy of the invoice will be emailed to your organisation’s billing contact. Please ensure that the billing contact details are up-to-date to avoid any delays.
To set up your GovernorHub account, please see this article: Registering your school account GovernorHub For additional assistance, visit the GovernorHub Help Centre for board-specific tools and resources.
If you would like to talk to us directly, please select the chat button (the speech bubble icon) at the bottom of the page. We’re available Monday to Friday from 8:30 - 5pm (excluding bank holidays)